Samsung Refrigerator 41 or 42 Error
The display to recognise is the combination: 41 or 42 on the Hub, with the interior blue lights flashing. Samsung answers it at the Hub, not at the plug.
What to check first
- Reboot the Family Hub using the power switch on the inside at the top of the right door — Samsung's published fix for this display.
- If the issue continues after the reboot, Samsung's route is the Support Center: request service.
- This is a Hub display state, not a cooling fault: Samsung's no-unplug rule still applies — do not power-cycle the whole refrigerator to chase it.
41 or 42, with the interior blue lights flashing, is a Family Hub state, not a refrigeration fault. Samsung's US list answers it with a single action — reboot the Family Hub — and Samsung Canada's table names the underlying issue: a Family Hub software issue, with software or system error as the cause. The refrigerator's cooling system is not what this display is about.
Safety first
- Samsung's standing rule for its refrigerators (its US and Canadian lists): unless directed, do not unplug the refrigerator, and do not attempt any interaction with the panel to try to make the error code “go away” — doing either of these will make it harder for a technician to diagnose and correct the issue.
- The stop condition below is FixSignal's own general safety precaution, printed on every FixSignal guide; it is not a Samsung instruction. Samsung's guidance for this code is what this page prints from its Samsung sources.
- Stop condition — FixSignal precaution, not a Samsung code-specific instruction: If you notice smoke, a burning smell, damaged electrical parts, or significant water leakage, stop using the refrigerator. Do not touch a damaged plug, cable, or wet electrical area. If it is safe to do so, disconnect power; otherwise, keep clear and seek qualified assistance. Do not resume use until the hazard has been assessed.
Common causes
A Family Hub software or system error
Samsung Canada's table is the source that names the cause: a Family Hub software issue — "software or system error on Family Hub". Samsung US publishes the remedy without a cause discussion; the two presentations are printed together here, as Samsung gives them.
Step-by-step checks
- Reboot the Family HubUse the power switch on the inside at the top of the right door (Samsung US). Samsung Canada compresses the same step: reboot using the top-right door switch.
- If the issue continues — request serviceSamsung: if the issue continues (Canada: if it persists), visit the Support Center to request service.
When to call a technician
Samsung publishes exactly one owner step for this display — the Hub reboot — and a service route behind it. Quote the code (41 or 42), the flashing blue lights, and that the reboot was done when you request service.
Model differences
| What you have | What changes |
|---|---|
| Family Hub models only | 41/42 belong to models with the Family Hub screen; a refrigerator without the Hub never shows them. |
| 41/42 vs 41C | 41C is a different, narrower code — a software-update error scoped to 3-Door French Door Family Hub models, with its own page. |
One-page checklist — 41 or 42
- 41 or 42 read, with the interior blue lights flashing
- Family Hub rebooted via the switch inside the top of the right door
- Issue continues after the reboot → service requested
Official Samsung references
Frequently asked questions
Is 41 or 42 a cooling fault?
No — Samsung Canada identifies it as a Family Hub software issue, and Samsung US answers it with a Family Hub reboot. It is about the screen system, not the refrigeration system.
Where is the Family Hub power switch?
Samsung: on the inside, at the top of the right door. Use it to reboot the Hub; do not unplug the whole refrigerator for this display.
The reboot didn't clear it. What now?
Samsung's route: if the issue continues, request service through the Support Center.